Terms and Conditions

Please note - Guest Terms and Conditions

This group booking is subject to The Tour Operator’s and Natasha Events and Travel terms and conditions as follows below. Upon receipt of the group contract, you are bound by the terms and conditions therein.

Flight Times:

***All flight times and departures are always subject to change without notice up until the date of departure. Please check your departure time the day before your travel. Natasha Events and Travel is not responsible to advise of a flight change.

** All flight times and departures are always subject to change without notice up until the date of departure, so please check your departure time the day before your travel

Hotel Room

You are guaranteed the room category for which you have booked and paid for, however sometimes hotels do over-sell themselves. In this event, they will upgrade you complimentary to their next available room category. It is also important to note that room requests such as king size beds, adjoining rooms and location of the room will be submitted to the hotel on your behalf but are not guaranteed. These are allocated by the hotel upon check-in. All hotel-related issues must be addressed with hotel management directly at the time of their occurrence as most often we can not assist with resolving such matters after your return and after the occurrence and especially if you did not bring it to their attention at the time. They are best equipped to satisfy your needs while you are there.

 

 

Deposits:

Deposit is required at time of booking.  This will confirm your spot in the group, and you are considered a confirmed attending guest.  Deposits are 100% non-refundable, non-transferable and are required to hold space. If you are unable to attend the wedding you need to notify Natasha Events and Travel immediately so that we can remove you from the manifest, and open it up for another guest.  Your deposit is non refundable. Failure to advise us that you are unable to attend will result in a cancellation penalty of 50% up to 100% of your total invoice.

Final Payment:

Final payment is due on the date on your invoice. Any passengers who has not paid in full by this date can be cancelled without notice.  It is your responsibility to pay your remainder on time.  We reserve the right to cancel group space if you fail to comply with the payment schedule or other requirements outlined in this agreement. Penalties as outlined in this contract would apply.

Payment Details: - Please see your invoice for dates

Deposit Payment:                    $200 per person at time of booking

Final Payment Due:                Balance Due 90 days prior to departure

All payments must be received in the group before any travel documents can be released. Failure to pay by this date could result in cancellation of your booking. You may make additional payments between the deposit and final payment dates if you wish. All deposits are non-refundable, non-transferrable.

NO CHANGES permitted for confirmed passengers 14 DAYS prior to FINAL payment or Early Booking Bonus.

Tickets / Documents

Tickets are normally released 1-2 weeks prior to departure.

No tickets will be released until Natasha Events and Travel and the tour operator has received all payments for the group.

It is solely the responsibility of the passenger to ensure that valid and proper documentation is obtained. Failure to provide valid documentation may result in denied boarding of the aircraft and cancellation of your flight arrangements without refund.

Changes

Change of departure date: These passengers may be excluded from the group.  Group rate may not be applicable, brochure prices and conditions may apply.

Change of return date prior to departure:

May result in additional fees and surcharges for either the air or land portion.

Change of return date after departure:

The passenger must comply with the conditions and prices of the brochure. Please consult the local representative for rates and fees.

Change Penalty

Up to 45 days prior to departure:        $55 Per change

44-21 days prior to departure:            $105 Per change

20-8 days prior to departure:              $155 Per change

within 14 days from departure not permitted will be recorded as a cancellation and therefore 100% loss of cost.

Cancellation penalties: 

45 days or more prior to the departure:    Loss of deposit

22 - 44 days or more prior to departure:  Loss of 50% of the total package

21 days or less prior to departure:           100% loss of total package price

** Please note: changes & cancellations are always subject to additional fees applied at the supplier’s discretion. **

 

 

Group Rates:

Group rates are only valid with a minimum of 10 paying adults departing on the same date and traveling to the same destination and/or returning on the same date from the same destination. If the group falls below 10, the rates will revert back to brochure rates and all passengers will be required to pay the difference.

Prices:

Prices are only valid for those seats originally booked.  Any additional passengers are subject to current fares & taxes and availability.   Prices are guaranteed for the passengers who are under deposit and appear on the contract/manifest.  Passengers adding on to the group thereafter may be subject to increases for matters over which The Tour Operator / Natasha Events and Travel has no control, including, but not limited to fuel surcharges, government taxes and currency fluctuations.

Infants:

Please note that although infants (under 2 yrs at the time of returning from travels) may be no charge, they still have to pay for the tourist cards. This cost is different at each location.  Please note on your documents once you receive them, what your cost will be upon arrival, if any.

Taxes:

Taxes are subject to change without notice.  The operator has the right to increase where needed.  The only way to guarantee your rate is to pay in full at time of booking.

Local Departure Taxes:

Local departure taxes, if applicable, must be paid locally.

Seat Selection:

Most group bookings tour company’s offer the opportunity to upgrade, to seat select or for special requests.  Please enquire at time off booking, your options for your reservation. 

There is an additional charge for seat selection and upgrades where available.  Please contact our office for details. 

 Please note, the airline reserves the right to adjust the seat numbers reserved in the case of an aircraft type change or routing change. Natasha Events and Travel cannot be held liable for any changes made by the airline to seat numbers or seating arrangements made with advance seat selection.

Baggage Allowance: 

Please note that most discounted chartered airlines only offer a maximum baggage allowance of 20 kgs for checked luggage and 5 kgs for carry-on luggage per person. Charges by the airline upon check-in will apply for all excess kgs. so please pack light or review options of upgrading your seat at an extra cost for larger baggage allowance if available. 

Discounts, Gift Certificates, Points

Most tour operator vouchers/certificates/airline points cannot be applied towards group bookings. Some exceptions may apply.

Downgrades

Downgrade on rates/rooms will not be permitted for any group file.

Upgrades

Upgrades on rates/rooms/duration are permitted, however on request, and at an additional cost.

 

Sold Out / Stop Sell

In sold-out situations, tour operators reserve the right to request names and full payment prior to the final deadline date.

In stop-sell situations, tour operator’s reserves the right to request names prior to the due dates if the hotel has been stop-sold. Failure to do so will result in non-availability for all rooms without names. Once a stop-sell is in effect, changes are NOT permitted

 

Unsold Group Space

Natasha Events and Travel and the Tour Operator reserve the right to retract any unsold group space, at anytime, should they require doing so.

 

It's important to read through these and refer to in the future if required.  By receipt of this email, you have agreed to the terms and conditions of this booking.

 

****** Prices are in Canadian Dollars.

Please note that all rates and space are subject to change and availability.  Please refer to our brochure or website for our Terms and Conditions ******